Shipping Policy

Last updated: September 23, 2026

Thank you for shopping with Pieces Too! Here’s what to expect when you place an order with us.

Order processing

We typically prepare orders for shipment within 1–3 business days after purchase. Business days do not include weekends or holidays. During sales and other busy periods, processing may take longer. We’ll contact you if we cannot ship your order within the promised time and give you the option to accept the delay or cancel for a refund.

Shipping rates and delivery

Available shipping options and their costs are shown at checkout before you pay. Delivery estimates begin after your order ships and may change due to carrier delays, weather, or other circumstances outside our control.

When your order ships, you’ll receive a shipping confirmation with tracking information, if tracking is available for the service used.

Local pickup

Local pickup is available at Pieces Too, 1321 South Memorial Blvd, Martinsville, VA 24112. Select local pickup at checkout and wait for your “ready for pickup” notification before coming to the store. Please bring your order confirmation when you arrive.

Address issues, missing packages, or damage

Please check your shipping address before placing your order. If you notice an error, contact us as soon as possible; we’ll try to correct it if the package has not shipped.

If tracking shows a delivery problem, your package arrives damaged, or you have not received it, please contact us through our website or reply to your order email. Include your order number so we can help investigate.

For questions about returns or exchanges, please see our Return Policy.