Refund policy

Effective Date: July 25, 2026

At Pieces Too Boutique, we want you to love every purchase. If something isn't quite right, we're happy to offer store credit on eligible merchandise in accordance with the policy below.

Returns & Store Credit

Pieces Too Boutique does not offer refunds to the original form of payment.
Eligible returns may be exchanged for store credit only, issued as either a physical gift card or a digital gift card, at the customer's choice.

Store credit will be issued for the actual purchase price paid, including any discounts or promotions applied at checkout.

Return Eligibility

To qualify for store credit, items must:

• Be returned within 10 days of the purchase date (or delivery date for online orders)
• Be unworn
• Be unwashed
• Have all original tags attached
• Include the original receipt or proof of purchase
• Be free of:
• Smoke odors
• Perfume or cologne odors
• Pet hair
• Stains
• Alterations
• Any signs of wear or damage

Items that do not meet these requirements will not be accepted.

Final Sale Items

The following items are final sale and are not eligible for returns, exchanges, or store credit:

• Jewelry
• Earrings
• Hats
• Hair accessories
• Bodysuits
• Swimwear
• Undergarments
• Clearance and sale merchandise
• Seasonal and holiday merchandise
• Personalized or monogrammed items
• Gift cards
• Beauty products, including lotions, perfumes, body butters, body scrubs, yoni products, cosmetics, and similar personal care items

Damaged or Defective Merchandise

If your item arrives damaged or you believe it is defective, please notify Pieces Too Boutique within 3 days of delivery or purchase.

Once reviewed, we may provide:

• A replacement item (when available), or
• Store credit

Requests submitted after the 3-day notification period may not qualify.

Online Orders

Customers are responsible for return shipping costs unless:

• The item arrived damaged, or
• Pieces Too Boutique shipped the wrong item.

If we made an error, we will provide a prepaid return shipping label.

Delivered Packages

Once a package has been marked Delivered by the shipping carrier, responsibility transfers to the customer.

If you believe your delivered package has been lost or stolen, you must file a claim directly with the shipping carrier.

Pieces Too Boutique is not responsible for packages confirmed as delivered by the carrier.

Gifts

Gift purchases follow the same return policy as all other purchases.

Store credit may only be issued with the original purchaser's receipt or proof of purchase.

Right to Refuse Returns

Pieces Too Boutique reserves the right to refuse any return that does not meet the requirements of this policy.

Returns may be denied if merchandise shows signs of:

• Wear
• Damage
• Washing
• Alteration
• Smoke odors
• Perfume or cologne odors
• Pet hair
• Stains
• Any condition that prevents the item from being resold as new

Our return decisions are made to ensure every customer receives merchandise in excellent condition.

Questions?

If you have questions regarding a return or exchange, please contact us before sending your item back.

Pieces Too Boutique
Website: www.pieces2.com
Phone: (276) 336-3860

Unless otherwise stated at the time of purchase, merchandise purchased during promotional events, holiday sales, percentage-off sales, buy-one-get-one (BOGO) promotions, or with discount codes remains eligible for store credit only under this Return & Exchange Policy.

Store credit will be issued for the actual purchase price paid, after all discounts, coupons, promotional offers, rewards, and loyalty discounts have been applied.

From time to time, Pieces Too Boutique may offer promotions that are designated as Final Sale. Any merchandise identified as Final Sale, No Returns, or No Exchanges at the time of purchase is not eligible for refunds, exchanges, or store credit.

Pieces Too Boutique reserves the right to limit or refuse returns from customers who demonstrate excessive return activity, suspected fraud, abuse of this policy, or behavior inconsistent with the intent of our return policy.

This includes, but is not limited to:

• Repeated returns of worn merchandise
• Returning items outside the allowable return window
• Attempting to return merchandise that does not meet eligibility requirements
• Any activity that Pieces Too Boutique reasonably believes to be fraudulent or abusive

Our goal is to provide exceptional customer service while maintaining a fair shopping experience for all customers.