Return Exchange

Approved returns receive store credit for the actual purchase price paid after discounts and promotions. Store credit may be issued as a physical or digital gift card.

Items must be returned within 10 days of the purchase date or, for online orders, the delivery date. Merchandise must be unworn, unwashed, undamaged and returned with original tags and the original receipt or other proof of purchase. Items showing odors, pet hair, stains, alterations, washing or other signs of wear cannot be accepted.

Jewelry and earrings; hats and hair accessories; bodysuits, swimwear and undergarments; clearance, sale, seasonal and holiday merchandise; personalized or monogrammed items; gift cards; and beauty or personal-care products are not eligible for returns, exchanges or store credit.

Notify Pieces Too within three days if an item arrives damaged or appears defective. After review, the boutique may provide a replacement when available or issue store credit. Requests made after the notification window may not qualify.

Customers are responsible for return-shipping costs unless an item arrived damaged or Pieces Too shipped the wrong item. If the boutique made an error, a prepaid return label will be provided.

Unless specifically marked Final Sale, merchandise purchased during promotional events or with discount codes remains eligible for store credit under this policy. Store credit reflects the actual amount paid after discounts, coupons and rewards.

Packages confirmed as delivered by the carrier are the customer's responsibility. Lost or stolen package claims must be filed directly with the shipping carrier.

Pieces Too may refuse merchandise that does not meet the policy requirements and may limit returns involving repeated policy violations, suspected fraud or abusive return activity.